FAQ

Frequently asked questions

How can I choose the right size for me?

The correct flange size corresponds to the size of the nipple only. To find the correct size, measure the largest diameter or base of the nipple with a simple ruler and compare it to the proposed measurements.

FLANGE NIPPLE SIZE
17 MM 13-15 mm
19 MM 15-17 mm
21 MM 17-19 mm
24 MM 20-22 mm
27 MM 23-25 mm

 

 

I have a discount code, how can I use it?

You will be able to enter your discount code in the special tab you will find in the summary of your shopping cart: before checking out write the code and automatically your shopping total will be updated.In general, discount codes are not cumulative, if you have more than one discount code you will have to choose which one to use.

I would like more information about current promotions.

Visit the Coupon Rules page where you can find our policy on this.

How much is the shipping cost?

Shipping is free throughout the country.
We currently do not ship outside the territory of Italy.

How long does my order take to arrive?

We ship free of charge throughout Italy in 24/48 h. However, couriers do not deliver on Saturdays and Sundays; orders placed over the weekend will be processed on Monday morning.
N.B. If the product is on preorder, the delivery start date will be indicated within the promotion. Orders will be porcessed according to the date of reservation.

Can I make a return if the product does not meet my expectations or has any defect?

If you are not satisfied with the products you have received or have simply changed your mind about whether to purchase them after we have sent you an Order Confirmation, you may return them within 14 (fourteen) calendar days of delivery and get a refund.
In our Terms and Conditions you will find further guidance for returns and refunds as per European regulations.

I ordered a breast pump size 21 or size 19 or size 17, but a different size is indicated on the silicone flange, how come?

If you have chosen a size between 21, 19 or 17 you will find inserted inside the breast pump the bell with your correct size: even if you read a different number on the outer silicone flange, check that inside the milk extraction hole is the correct size insert.

Does the breast pump stay attached to the breast without any support?

NO, the breast pump is not designed to stay “glued” to your breast without any support: for proper use, you must use a bra (preferably nursing) that can hold your Mamashy.

I experience discomfort/pain while using the Mamashy, for what reason?

Most likely you have chosen the wrong size: the correct size is the one that allows the nipple not to rub on the outer edges of the silicone (in this case you have chosen a size too small) and not to pull on the nipple as well as the halo (in this case you have chosen a size too large). If you fall into these two cases, you do not need to return your Mamashy but can simply contact our assistance.

Contact us on Whatsapp number we will send you the correct size.

I chose the wrong size of my breast pump what can I do?

Don’t worry, if you have chosen a size 21 or 19 or 17 and realize it is too small, you can try removing the bell inside the extraction hole. Should this solution not be enough, please feel free to contact us, and we will send you the right bell for you.

 

How can I sterilize the breast pump?

For proper sterilization, use a common commercially available sterilizer; alternatively, you can immerse the components in water brought to a boil.

I notice milk leaking from the inlet hole, is the breast pump defective?

Before you make your M’AMASHY try to separate all the components, take the check valve, Which you can see in the picture, and check that the spout opens for proper milk flow, if it does not open squeeze the spout on the wide part between your fingers, you will see that it will open.

WANT TO CHAT?

Hello, I’m Paulina! I created the Mamashy project for moms like me who need support in breastfeeding and a desire to experience a unique time like motherhood to the fullest.
Contact me with any needs, I will be happy to help you!

WhatsApp

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10:00 a.m. to 7:00 p.m.

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